Shipping & Returns
These terms and conditions apply to the purchase of any items from Charming Beauty. By accessing our website and or/ placing an order you agree to be bound by all of the terms, conditions and policies set out below or within the website. Nothing in these conditions affects your rights as a consumer.
Please read these terms and conditions carefully before placing your order. Charming Beauty at its discretion, may change, modify, add or remove these terms and conditions at any time and therefore it is important to read these each time you make a purchase order.
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SHIPPING
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Orders are dispatched Monday- Friday. If your order is placed before 1pm it will be dispatched the same day. If your order is placed after 1pm it will be dispatched the next working day.
Please note that Saturday is not classed as a working day.
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For all UK standard deliveries, Charming Beauty uses Royal Mail to fulfil all orders.
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For all UK Express deliveries Charming Beauty uses Royal Mail 1st Class to fulfil all orders.
This service is a 1-2 day tracked service from receipt of your order dispatch confirmation email. If no-one is available to accept your delivery, your parcel will be held at your local sorting office for re-delivery.
Unfortunately we cannot guarantee delivery on a bank holiday, so please expect your delivery on the next working day.
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You will be able to track your parcel via the tracking link received in your shipping confirmation email.
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RETURN POLICY
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We know that you will be pleased with your purchases from Charming Beauty, however, there may be occasions when you will need to return items to us.
Items damaged during delivery
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ITEMS DAMAGED DURING TRANSIT
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If any items were damaged during delivery, we ask that you report this to us within 24 hours from receipt of the goods.
If the items are visibly damaged on receipt, we ask that you contact Charming Beauty via our E-mail address at charmingbeautyproducts@outlook.com to discuss the next steps.
If you intend to return the items please see the instructions below.
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ITEMS FAULTY ON ARRIVAL
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If your items are faulty on arrival, i.e. the packaging is intact but the product does not work or the damage is not visible until the item(s) have been unpacked, you have 2 working days in which to inform us of the fault. This should be done by e-mailing charmingbeautyproducts@outlook.com and should include photographs, along with your order number.
Please note that if this is not reported in the said time then this may jeopardise your rights cancel for full refund.
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Once we have verified the fault, we’ll either issue a replacement or full refund to you via your original payment method.
We will check returned items, and if a returned item is found not to be faulty by our technicians we will either return the item to you or deduct the delivery cost’s from your refund.
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Items should be returned unused, and in their original packaging complete with all accessories and documentation.
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IF YOU CHANGE YOUR MIND
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If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 2 working days of receipt.
The item must not be used and must be ‘as new’ in its original packaging when returned to us. Once you’ve informed us that you wish to return goods you have 14 calendar days to do so, at your own expense.
Once the item is received by Charming Beauty, we’ll issue a full refund for the product to your original payment method.
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Need to return your item?
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You can request a return by E-mailing us at charmingbeautyproducts@outlook.com . We ask that you provide full details of the reason for returning the item.
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ALL RETURNS:
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For a full refund to be made, all returned items must be in a ‘Saleable’ condition. For example an item being returned as not required should still be in its original packaging and any sealed containers should still be sealed with all wrappings still intact. Goods being returned as not required should not have been used. For faulty items the original packaging materials should be used to protect the item from any damage during return transit, as any further damage occurring during return transit caused by inadequate packaging will result in a charge being deducted from any refund due, to the value of correcting said damage.
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RETURNING A FAULTY ITEM:
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Please follow these steps to ensure your return is dealt with swiftly:
Step 1
Kindly email us at charmingbeautyproducts@outlook.com with a brief description of the fault. This email should contain the full name of the person who placed the original order along with your order/invoice number and your address. We will then email you confirming receipt of your email.
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Step 2
Once a member of Charming Beauty has processed your return, you will receive details on how to return the item for replacement/refund. Please follow all the steps to ensure your return is dealt with effectively.
When sending your product(s) back to us, it is crucial that you place the items back in their original packaging. Please note that the packaging must be sealed to avoid any further damage.
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Step 3
Once your item is received back and the necessary checks have been done, we will email you to update you regarding the refund/replacement to be issued.
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Returning a non faulty item
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Step 1
Please ensure that the item is unused, in its original condition and you contact us within 2 calendar days of delivery.
Please note that no refund/replacement can be issued if the item has been used in any way. The item should be returned in the same condition which it was delivered including all accessories and wrappings/seals intact.
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Step 2
If the item is as stated above, then email us at charmingbeautyproducts@outlook.com with a brief description of why you would like to return the item and confirm that the item is in the condition described above.
This email should contain the full name of the person who placed the original order along with the order/invoice number and your address. You will then receive an email confirming receipt of your email and updates on your return.
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Important Information
1. Unfortunately we're unable to cover the cost of return postage on unwanted items.
2. If the error is on our part e.g. wrong item dispatched, we will be responsible for delivery charges
3. Items must be returned back in pristine condition and in original packaging.
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Should you have any further questions, please don't hesitate to get in touch with us, we will do everything we can to help.